Return Policy

Return Eligibility

Returns are accepted only for items that are saleable, unmarked, in new condition, and in the current edition. Editions that have been declared out of print are ineligible for return. Materials superseded by a new edition are not returnable after September 30th of the year of publication of the new edition unless prior extension was granted in writing.

Custom products are not returnable. International orders are not returnable.

 

Timing

  • Returns from Higher Education bookstores and VHL reseller partners will be accepted for 240 days from the original invoice date to the date received at the return address cited below.
  • Returns from K–12 Education direct-purchase district or school accounts will be accepted for 30 days from the original invoice date to the date received at the return address cited below.

Please contact Customer Support in the event you have received defective, damaged, or incorrect items. These products should be returned immediately. No credit will be given for damaged items without prior authorization for return.



Return Procedures

No permission to return is required for eligible materials. However, any items received that are considered non-returnable will be refused and returned at customer’s expense.


A copy of the original invoice(s) for items being returned must accompany the returned shipment along with clear identification of the customer making the return. Failure to include requested documentation could result in a denial or delay of credit.


Physical returns should be sent to the following address by a traceable service with the appropriate documentation as cited above. Boxes of 40 lbs. or more will not be accepted and returned items may not exceed the number of units originally invoiced.


Vista Higher Learning Returns

c/o Lakeside Book Company

677 Brighton Beach Road

Menasha, WI 54952-8009

Requests to return any items that are digital-only materials (no physical component involved) should be submitted to [email protected].

 

Restocking fee

A 10% restocking fee will be charged to all standard returns.

 

Contact information

For any inquiries related to returns eligibility, processing, or related needs, please contact:

VHL Customer Support Team

Email: [email protected]

Phone: 1-800-269-6311, option 3

Fax: 1-617-426-5215

 

 

Titles that are no longer returnable:

  Spanish French German Italian
Intro Adelante 1st and 2nd editions (Uno, Dos, Tres)
Aventuras 1st, 2nd, 3rd, 4th and 5th editions
Descubre 1st edition, Media edition, 2nd edition and Descubre 2017
Descubre el Español
En línea 1.0, 2.0 and 3.0
Panorama 1st, 2nd, 3rd, 4th, and 5th editions
Protagonistas 1st and 2nd editions
Ventanas 1st and 2nd editions
Vistas 1st, 2nd, 3rd, 4th and 5th editions
Viva 1st, 2nd, 3rd and 4th editions
Portales 1 Introductory
Senderos 2018
Espanol Santillana
La Cartilla
Spotlight
D’accord 1st edition and D’accord © 2015
Espaces 1st, 2nd, 3rd and 4th editions
Promenades 1st, 2nd and 3rd editions
Thèmes 1e
Mosaik 1st and 2nd editions
Sag mal 1st and 2nd editions
Sentieri 1st and 2nd editions
Intermediate Enfoques 1st, 2nd, 3rd and 4th editions
Enlaces 1st, 2nd editions
Facetas 1st, 2nd, 3rd and 4th editions
Imagina 1st, 2nd, 3rd and 4th editions
Sueña 1st, 2nd,3rd and 4th editions
Imaginez 1st, 2nd and 3rd editions Denk mal 1st and 2nd editions Immagina 1st and 2nd editions
Advanced Handbook of Contemporary Spanish Grammar 1st edition
Intrigas 1st and 2nd editions
Invitaciones 1st edition
Revista 1st, 2nd, 3rd, 4th and 5th editions
Taller de escritores 1st and 2nd editions
Face-a-face 1st and 2nd editions    
Advanced Placement AP Spanish 1st edition
Temas 1st edition
     


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